Company documents remain printed

A survey from EDSF indicates that the budget for printed documents (invoices, bills, statements, explanation of benefits) companies use to communicate with clients modestly increases. Almost 43% of respondents of the survey say that the budget for paper-based communications increases by approx. 10%. This despite the fact that more than half of the companies already make more than fifty percent of their documents available over the Internet. Transactional documents will make increased use of digital colour. Half of the companies will increase the use of colour by 5% or more in the future. A new trend in the use of transactional documents is Transpromo, this is the use of colour on documents as bills and statements and integrating selected promotional offers.
EDSF concludes that electronic delivery will only have a limited impact over the next years as firms will have to address legal and compliance requirements and security/privacy issues.